1. Overview

Datovu ("we," "our," "us") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform and website at datovu.com.

By using Datovu, you agree to the collection and use of information in accordance with this policy.

2. Information we collect

We collect the following types of information:

Account information: Name, email address, company name, and billing information when you create an account.
Usage data: Information about how you use Datovu, including API requests, operations performed, endpoints accessed, and feature usage.
Injected data: Content you upload, paste, or submit to Datovu for indexing and querying. This data is isolated per account and never shared across tenants.
Payment information: Processed through Stripe. We do not store full credit card numbers on our servers.
Cookies and tracking: We use essential cookies for authentication and optional analytics cookies to improve our service.

3. How we use your information

To provide, maintain, and improve the Datovu platform
To process billing and payments
To monitor usage and prevent abuse
To communicate with you about service updates, billing, and support
To develop new features and improve our AI/agentic capabilities
To comply with legal obligations

4. Data sharing and disclosure

We do not sell your personal data. We may share your information with:

Service providers: Cloud infrastructure, payment processing, and AI inference providers that help us deliver the Service. These providers process data under strict confidentiality agreements.
Legal requirements: If required by law or to protect our rights.
Your consent: With your explicit consent for specific purposes.

5. Data security

We implement industry-standard security measures including encryption at rest and in transit (TLS 1.3), regular security audits, access controls, and SOC 2 compliant infrastructure. Our security program is designed to protect your data at every layer of the stack. However, no method of transmission or storage is 100% secure.

6. Data retention

We retain your account data for as long as your account is active. Injected data is retained until you delete it or close your account. Usage analytics are retained for up to 24 months. You can request data deletion at any time by contacting us.

7. Your rights

Depending on your jurisdiction, you may have the right to:

Access, correct, or delete your personal data
Object to or restrict processing of your data
Data portability
Withdraw consent at any time
File a complaint with your local data protection authority

To exercise these rights, contact us at [email protected].

8. Third-party services

Datovu integrates with third-party services (cloud infrastructure, payment processing, web scraping, and AI inference providers). Each service has its own privacy policy governing how they handle data transmitted through Datovu.

9. Children's privacy

Datovu is not intended for individuals under 18. We do not knowingly collect personal information from children.

10. Changes to this policy

We may update this Privacy Policy from time to time. We will notify you of material changes via email or through the platform. Continued use after changes constitutes acceptance of the updated policy.

11. Contact

For questions about this Privacy Policy, contact us at [email protected].